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Values and Code of conduct


Values

1. Customer & Employee Centric
2. Transparency & Fair Practice
3. Responsible & Responsive Service
4. Integrated Social Values
5. Striving for Excellence


Code of conduct

Integrity
Our mission is to service low-income clients and their families, providing them access to financial services that are client focused, designed to enhance their well-being, and delivered in a manner that is ethical, dignified, transparent, equitable and cost effective.

Quality of Service
We believe that our clients deserve efficient microfinance services. We will provide these services to them in as convenient, participatory and timely manner as possible.

Transparency
We give our clients complete and accurate information about our credit policy and educate them about the terms of financial services offered by us in a manner that is understandable by them.

Fair Practices
We are committed to ensure that our services to our clients are not unethical and deceptive. In providing microfinance services including lending and collection of dues, we are committed to fair practices, which balance respect for client's dignity and an understanding of a client's vulnerable situation, with reasonable pursuit of recovery of loans.

Privacy of Client Information
We will safeguard personal information of clients, only allowing disclosures and exchange of such information to others who are authorized to see it, with the knowledge and consent of clients.

Integrating Social Values into Operations
We believe that high standards of governance, participation, management and reporting are critical to our mission to serve our clients and to uphold core social values.


Feedback Mechanism
We provide our clients channels for their feedback and suggestions for building our competencies to serve our clients better.

RBI Fair Practice
Click here to learn more about RBI Fair Practice